Rebooking and cancellation
Changing your flight
Rebook policies
The policy that applies to your trip depends on your scheduled departure date. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
Note that separate policies are in place for:
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
3. Request a non-refundable travel voucher
If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.
- Your travel voucher is valid for 1 year after the date of issue.
- You can use your voucher within the validity period to book a flight that takes place after the expiry date of the voucher.
- If the value of your voucher is higher than the price of your new booking, you'll receive another voucher for the remaining balance.
- If the value of your voucher is lower than the price of your new booking, you will need to pay the fare difference.
- Your travel voucher is non-refundable and non-transferable.
How to request a non-refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher by e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options.
Bookings through a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
3. Request a non-refundable travel voucher
If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.
- Your travel voucher is valid for 1 year after the date of issue.
- You can use your voucher within the validity period to book a flight that takes place after the expiry date of the voucher.
- If the value of your voucher is higher than the price of your new booking, you'll receive another voucher for the remaining balance.
- If the value of your voucher is lower than the price of your new booking, you will need to pay the fare difference.
- Your travel voucher is non-refundable and non-transferable.
How to request a non-refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher by e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options.
Bookings through a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
1. Rebook your flight
Change your travel dates and/or destination
- You may change your travel dates and/or destination as described in your ticket conditions. However, a fare difference and change fee may apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all the needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arrange your refund.
Most asked questions
Bookings through a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
Bookings through a partner airline
If you’ve purchased your ticket at one of our partner airlines, we strongly advise contacting the concerned airline for detailed information about the rebooking possibilities.
If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility.
Rebook your flight
- You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time.
- You may change your flight as described in your ticket conditions. However, a fare difference and change fee may apply.
- Your purchased extra options are transferable to another date. The same goes for Flying Blue reward tickets.
How to rebook
Please contact us to change your travel dates when your negative PCR test comes in too late.
Bookings through a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
We’re sorry to hear your flight has been cancelled. Usually, you will automatically be rebooked to the next available option. If you’d rather go for another one, you can pick one of your likings. Follow the regular steps to choose a new flight in My Trip. You can also request a cash refund.
Bookings through a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
You can reschedule your flight if you test positive for Covid-19 in the days leading up to your trip. Please get in touch with our customer service team before your scheduled departure date.
Yes, but because of the high volumes, you might receive push messages with a delay. We advise you to keep an eye on the flight status tracker.
In most cases, you can change your flight in My Trip if you booked at KLM.
Problems?
Encountering problems when using My Trip? Please follow these steps:
1. Check if you’re not checked in
If you’re already checked in for your flight, you need to check out again before you can change your flight. You can undo your check-in at the check-in page.
2. Check if your ticket number starts with 074
Your ticket number starts with a different number if you booked at an other airline.
Unfortunately, we cannot change these bookings, so we advise you to contact the concerned airline or your travel agent.
3. Contact us
If you still can’t change your booking, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible.