Travel alerts

Last updated: Monday 21 June 2021, 15:00 / 3:00 PM (Amsterdam time)

Since the outbreak of COVID-19, we’ve been closely monitoring the situation. We can imagine you have questions about your upcoming travel plans or want to make adjustments. We recommend making use of the self-service options. On this page, you’ll also find other travel alerts that may affect your journey.

What you can do yourself

Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.

Travel advice and entry requirements

Due to COVID-19, the Dutch government has imposed restrictions on passengers travelling to the Netherlands from high-risk areas.

Please check if you’re travelling from a high-risk or a safe country on the website of the Dutch government. Countries that are not on the list of safe countries are considered high-risk areas. Keep in mind that the situation in a country can change quickly. Therefore, check the travel advice regularly.

Travel bans

Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.

Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands

For information about other destinations, visit our KLM TravelDoc tool

Global rebook and refund policies

We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for KLM Holidays, KLM Flight Bundle, as well as Flying Blue reward tickets.

Decided to postpone your trip?

If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

Need our help?

If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

Please share your booking code and last name so we can help you faster, but only via private messages.